Here at Cosmic Curations we pride ourselves in doing our best to ensure that our product descriptions are as in depth as possible so that you will not encounter any unexpected surprises when you receive our products! We want our customers to know exactly what they are ordering. Cosmic Curations assures you, you get what is described in our product pages.
ORDER CANCELLATION POLICY:
We are proud in our ability to quickly process all orders placed on our site. Most orders are processed within 24 hours. If you wish to cancel your order for any reason, just send us an email at firstname.lastname@example.org within 24 hours from the time the order was placed, otherwise it will be too late. After 24 hours, it will be accepted as final and ready to ship to your doorstep.
A large majority of items in stock are processed and / or shipped within 24 hours, it is imperative that you contact us during this period, so that we can attempt to cancel your order before it is processed and / or shipped.
We love our customers and making things easy for them so hope you will make things easy for us!
While we would love to take back everything, for a few hundred reasons we just cannot. So your return will be accepted only for the following reasons:
- Item received is different from what was ordered.
If you receive a different item than what you have ordered or if an item you ordered is missing or damaged, please contact us immediately and we'd be more than happy to replace it, no questions asked.
- Your item is damaged upon receipt.
No need to return the damaged item received. Simply take a photograph and send it to email@example.com. Once we receive the photograph, we will issue replacement or refund. Easy, that’s what we like.
But remember to send the photo in a timely fashion. This is when being late is not cool. Damaged, missing, or incorrect items reported after 30 days from the delivery date will NOT be eligible for a refund or replacement.
We know we all come in different shapes and sizes here. It’s why we strive to make sure that the size you are getting is the right one, so please pay attention and follow the measurement guide, table and/or instructions found in the product description of the item you are looking to buy. The measurements are clearly given so for that reason that we cannot accommodate returns for incorrect size. It’s time to get your measuring tape and rulers out before you order. :)
Only Regular priced items are eligible for returns. Free Gift items wherein you only pay for Shipping and handling are excluded in our return policy.
You may return your eligible item to us within 30 days from the date you received the item. But we are sure you will love what you get ;)
How can I get a refund for my product?
Here at Cosmic Curations, customer satisfaction is our top priority, that is why we make things easy as one, two, three like our refund policy. We process refunds only for valid claims, so it is imperative to report any missing, damaged, or 'item not as described" in a timely manner and we will be more than happy to process a valid refund claim. If you wish, we can ship a new product or replace it with another item of the same value.
How long does it take to get a refund?
Generally, refunds can take up to 5-10 business days to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.